- The item(s) must be unused and in the same condition in which you received them
- The return request must be made within 30 days of the shipment of your order
- The item(s) must be in the original packaging
- The return request must be for a valid reason
To complete the return process, please Contact Us.
There are some cases where we do not provide a refund.
- If the item(s) is not in its original condition, or is damaged or missing parts that are not due to our error, we cannot issue a refund.
- International orders that are refused by a customer at customs will NOT be refunded. Please know your country's customs and tax rates before placing your order. No refunds will be offered in these rejection cases.
Once we have received your return, we will send you an email informing you whether we accept or reject your refund claim.
If the refund is approved, we will process it and you will automatically receive a credit note.
SHIPPING AND HANDLING CHARGES
Shipping and handling charges are non-refundable.
Customers may be required to send photos and videos to us for a pre-inspection and warranty replacement claim. This will also avoid unnecessary shipping costs.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.